Call us: (960) 7737730 Mail: info@islandtravel.mv

Service Guarantee

Serving to excellence

 

We make sure your experience with us is always a positive one, and we offer the following guarantees of it.

INQUIRY HANDLING

Besides our prompt assistance to our clients during office hours, our travel consultants are available 24/7 via phone, email and social media channels to provide assistance with any urgent travel planning, rates and bookings.

We are committed to providing the highest level of service to our clients, no matter where they are based. Each of our customer support agents has in-depth Maldives holiday product knowledge and will provide advice on the best possible options on time.

DEDICATED CUSTOMER CARE

As well as benefiting from 24/7 on-site assistance provided by us, once in the destination, our dedicated customer care team is also on-hand to assist clients from the point of arrival in to Maldives until the departure - be it a change of accommodation, meal plan or any other arrangement or any unexpected change to a schedule.

BOOKING RECHECKS

Our dedicated Reservations team take special care to recheck with accommodation and transfer services providers to ensure that your hotel and transfer bookings are done perfectly and impeccably with attention to detail and to ensure that all your special requests are catered to with utmost significance.

CONNECTIVITY CHECKS

Before every client arrival we recheck with service providers to ensure that all transfers organised in particular with its provider or arranged as an appendage to resort bookings have the right connectivity to the utmost pleasure of a seamless travel experience for our clients in Maldives.

EMERGENCY ASSISTANCE

We recognise the extra needs of assistance for clients for any emergency while at the destination is utmost important, and we go out of our way to deliver it. You can have confidence in how quickly we will respond to an issue arising of any emergency during the client's stay in Maldives.

LOWEST PRICE GUARANTEE

We guarantee the best of deals with our close affiliations with the hotels and services in Maldives.

FLEXIBILITY

Nothing matters more than your holiday package suiting your desires and schedule. If during your trip you wish to make changes to booked accommodation or other services, with us it is totally flexible. If it is affecting the cost of your tour as some services such as hotels may not be cancelable or the amendments may impact other costs, we will give you all the details beforehand, so that you can make your decision.

PRIVACY PROTECTION

We are committed to the privacy of your personal information provided to us when you make a booking, and will take all reasonable steps to prevent unauthorised access to that information.

Our Privacy Policy explains how we handle your personal information. You have the right to access and correct the personal information we hold about you.

If you wish to gain access to your personal information, make a complaint about a possible breach of your privacy, or you have any query on how your personal information is collected or used, please forward your request, complaint or query here.

RELIABILITY

We strive to make every part of a customer experience with us uncomplicated, pleasant and enjoyable. However, there are times that travel arrangements do not go to plan, often because safety is given highest priority. If this is ever the case, we will always be helpful to our clients, fair, open and consistent.

SATISFACTION GUARANTEE

We maintain our brand as a dependable provider of travel services, while continuously striving to fulfill customer expectations through user friendly services. We do continuous enhancements in our processes of service in accordance with the international hospitality and travel industry trends and standards.

SECURE PAYMENT

Each and every customer payment is required to go through our bank accounts and are audited for reports that are constantly submitted to Maldives Monetary Authority. All transactions are carried out safely in USD without any currency conversion fees to the client. Once you have made a payment for your booking, it is completely protected and accounted for.

REFUNDS

Where we have offered you a refund, we know that getting your money back in a timely manner is important too. We commit to completing any refund within 7 business days of agreeing to it.